Return/Right of withdrawal

HAARprodukte.ch guarantees that products are undamaged at the point of shipment. Products which were damaged during shipping shall be repaired or replaced at the discretion of HAARprodukte.ch, insofar as the customer informs HAARprodukte.ch by email within 7 days of receipt of the merchandise. If desired by HAARprodukte.ch, the customer is required to return the delivered products in the original packaging without delay to HAARprodukte.ch, the shipping costs for this shall be borne by HAARprodukte.ch.
Furthermore, HAARprodukte.ch shall be liable to the customer for damages, insofar as such liability for HAARprodukte.ch is determined by the Swiss Product Liability Act.

Every other form of warranty for the delivered products and every liability for damages which are caused by these products, is excluded, unless HAARprodukte.ch has fraudulently concealed the respective product defects. If, however, HAARprodukte.ch can assert further warranty claims against its suppliers for the affected product, HAARprodukte.ch shall, where possible, transfer these claims to the customer upon request. HAARprodukte.ch does not accept any responsibility that these claims can be asserted successfully. The same applies to any kind of claims which HAARprodukte.ch can assert against the Postal Service for damages which occurred during transport.

In particular, HAARprodukte.ch does not warrant that the products are suitable for the customer's intended application, or that they deliver a particular result. Furthermore, the warranty also excludes damages which are the responsibility of the purchaser, e.g. the consequence of the inappropriate use of the product, or damages from external influences which are not the responsibility of the seller such as, for example, damages which have occurred during transport.
Should the customer wish to return products for which he or she is not entitled to assert a claim to HAARprodukte.ch for repair or replacement, the customer can notify HAARprodukte.ch within 7 days of receipt of the merchandise of a request to return the merchandise. Whether or not HAARprodukte.ch agrees to such a return remains, however, at the discretion of HAARprodukte.ch. Any declaration of consent by HAARprodukte.ch for such a return will be sent to the customer within 72 hours by email.
Returned products and packages respectively will only be accepted in a suitable condition, i.e. unused, unopened, undamaged and in their original packaging. The costs incurred for the return shall be borne by the customer.

Hertistrasse 27
CH-8304 Wallisellen
043 544 00 09